You're currently on:
To contact us, please visit our contact page.
- Privacy & Security
The Olivelle privacy and security measures are designed with the highest interest of our clients in mind, so any personal information that you provide to Olivelle is used for the purpose of personalizing and enhancing your web experience with Olivelle, and for no other purpose. Olivelle specific privacy policies are outlined below.The Information We Collect
There are three ways that Olivelle obtains information from you: (1) via registration on Olivelle website; (2) from an on-line purchase; or (3) from any other form of direct purchase from Olivelle.How We Use The Information
The information obtained from registration on-line is utilized to improve your web experience with Olivelle by enabling you to obtain a faster checkout for purchases and/or to receive occasional e-mails which provide you with the latest and greatest information regarding Olivelle and its products.
The information we ask from you when ordering on-line is your name, address, phone number, credit card number, email address, etc. and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow Olivelle to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose. We do not store your payment information (credit card number, expiration date, etc.) strictly for security reasons.
Olivelle does not otherwise utilize your personal information in any way and never shares or sells your e-mail address or other personal information to other companies. No information is collected about you unless you apply for registration or purchase products from us. "Cookies" (small bits of text that your web browser software stores on your computer when you visit certain web sites) are used by Olivelle only to allow you to use Olivelle web site in the most efficient manner.E-Mail
Olivelle will only send e-mails to you if you ask for them and you can easily unsubscribe at any time you do so choose. Olivelle has a strict company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what Olivelle is offering. Olivelle also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.Children's Privacy
If you are under 18, you may use Olivelle.com only with involvement of a parent or guardian. Although Olivelle does not specifically direct its web site to children, Olivelle strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Olivelle asks that anyone 13 years of age or younger not attempt to register with Olivelle or otherwise provide Olivelle with any personal information without the consent of a parent or legal guardian.Access To Your Personal Information
Olivelle will provide you with access to the personal information you provided to Olivelle by allowing you to view and modify or the information we store related to you. In order to protect your privacy, Olivelle takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Olivelle will accomplish this through the use of passwords and personal data.Security
Our web site's system is designed to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.Updates to Privacy Information
- Returns & Replacements
Olivelle strives to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 10 days of the date of purchase. After 10 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. We cannot accept returns past 30 days. Items purchased with cash may be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.
To return phone or web orders, please contact us at (406) 522-9100 during open hours: Monday – Friday: 9:00 am – 5:00 pm MTPlease allow two to four weeks from the day you return your package for your request to be processed.