Shipping & Billing
When can I expect my order to ship?
For all validated street addresses, we ship orders within 1-2 business days of receiving.
How do you ship?
We ship through either USPS or UPS ground depending on what is the best rate. If your shipping address does not accept USPS or UPS deliveries please let us know in the notes section of your order or reach out to us at email@example.com or call 406-587-4246.
Help! My billing address is incorrect on my order, can you change it?Once an order is placed we can not change the billing address for security reasons. If your billing address is incorrect but your order was processed (AKA you received an order confirmation with an order number) the order will be picked and shipped as normal and we do not send any information to the billing address on the order so no further action is required. However, if you would like to change the billing address the order will need to be cancelled and re-entered.
Help! My shipping address is incorrect on my order, can you change it?
We are committed to getting your orders packed and shipped as quickly as possible. We work closely with our fulfillment team to accommodate address change requests. However, we cannot guarantee that requests can be granted if your order is already in process for shipment. Please contact firstname.lastname@example.org or call 406-587-4246 as soon as possible, for the best chance of getting your address corrected.
I placed an order but want to adjust it, can I do this?
We are committed to getting your orders packed and shipped as quickly as possible. We work closely with our fulfillment team to accommodate order change requests. However, we cannot guarantee that requests can be granted if your order is already in process for shipment. Please contact email@example.com or call 406-587-4246 as soon as possible, for the best chance of getting your order adjusted.
Do you ship to PO Boxes?
Yes, we are happy to ship to your PO box but please expect an extra delay. PO boxes must be shipped through USPS and requires extra handling. We will send you an email once your order has been shipped.
My order is incorrect or my package is damaged- what now?
We apologize for any incorrect or damaged orders! Please reach out to us at firstname.lastname@example.org or call us at 406-587-4246 and we will get you a correct or replacement order ASAP!
How do I add a gift note to an order?
Click the shopping bag/cart icon and under the subtotal is an "Order Notes" section. Here is where you can include a gift message. Please note that your order confirmation email will not contain a copy of the note, but rest assured we did receive it on your order!
Do you offer free shipping?
We offer flat rate shipping at $12.95 and free shipping on orders over $125. Valid for continental US and standard shipping only. Our free shipping guarantee is valid for one order to one address, can not be combined for multiple orders shipping to different address.
I want to send the same gift to multiple people, can I enter multiple addresses at checkout?
We are unable to ship one order to multiple addresses. A new order will need to be placed for each new address your are shipping to. Please note our free shipping guarantee is valid for one order to one address.
Loyalty Account and Rewards
Do you have a rewards program?
Yes we do! You can earn points to later redeem for discounts when you shop online at Olivelle.com. All points earned when shopping online are valid for online purchases only and are non-transferable in store.
How do I set up an account?
At the bottom right hand of your screen is our rewards center, here is where you can sign up, manage, and redeem your rewards. On a desktop the rewards center is a green button that says "Get Rewards", on a mobile phone it is a green circle with a photo of a shopping bag and a heart, one our mobile app click the menu bar on the top left then click "Rewards". Follow the instructions to sign up. You will need to create an account with your email and a password in order to collect rewards points.
How can I earn rewards?
You can earn points to later to redeem for rewards for various activities. You earn 25 points for signing up for an account, 1 point for every dollar your spend,, 100 points for having a birthday, 25 points for sharing Olivelle on Facebook and 50 points for following us on Instagram!
How many points do I need to earn a reward?
When you have 100 points you can redeem a $5 off coupon, at 250 points you can redeem a $15 coupon, and at 500 points you can redeem a $50 off coupon.
How do I redeem my points?
Go to your rewards center and click "Ways to Redeem". Once you've reached enough rewards a green button will appear next to the reward that says "Redeem". If you are not yet eligible for a reward, you will see a progress circle next to the reward. Hit the redeem button to redeem the reward, from here you hit "Apply Code" to have it automatically apply to your cart at checkout. You will also receive an email containing the reward code.
Do I have to use a reward as soon as I redeem it?
No! Any rewards not used after being redeemed will be available at the top of the rewards center under "Your rewards". Click on the reward you want to use for your purchase and and click "Apply code".
The "Apply Code" button isn't working for me- what should I do?
Try switching your internet browser if the "Apply Code" button isn't working. Or simply copy the code and paste it at checkout in the box labeled "Gift Card or Discount Code".
Can I use more than one reward at a time?
No, only one reward may be used per purchase.
Can I use a reward with a gift card?
Yes! You can use a gift card and a rewards code at the same time.
Do my points or rewards ever expire?
No! Points earned or rewards redeemed do not expire.
*Rewards coupons can not be combined with other sales. Rewards coupons are not valid for previous purchases. Can not be redeemed for cash or gift cards. Olivelle reserves the right to alter or terminate our rewards program at anytime without warning.
Oil & Vinegar
How long does oil and vinegar last?
Your olive oil is poured fresh for each order. Once the olive oil is poured it is good for 12-18 months. Quality olive oil should taste like items you find from a garden (veggies, fruit, nuts, fresh herbs) so you will know your oil has gone rancid when it has a tired (like old nuts), lactic, or "oily" taste and smell to it. We purchase olive oil that is pressed earlier in the harvest season so it will have a longer shelf life than any other olive oil you'd buy at the grocery store. However, olive oil is not like balsamic vinegar and does not get better with age, use it while its fresh!
How long does balsamic vinegar last?
Vinegar is self preserving so it won't go bad, however we still recommend using the infused balsamic within 12-18 months for optimal flavor!
Why isn't your oil sold a dark bottle?
How should I store my oil and vinegar?
The best way to store oil and vinegar is in a cool, dark, place away from direct heat and sunlight (such as a kitchen cabinet). We do not recommend refrigerating your oils and vinegar. However, the oils and vinegars you use everyday can be stored on your countertop for easy access!
Can I return my glass bottle?
Do due the cost of shipping glass back to our facility- it is too expensive to offer a bottle exchange program. However you can find a location near you and exchange your glass with one of our On-Tap partners.
Are your oils gluten free/dairy free/vegan/etc?
Olive oil is naturally free of the 8 most common food allergens. The natural flavorings we use to make the Sweet Cream Butter Olive Oil and the Maple-Wood Bacon Infused Olive Oil are derived from plants- making these products meat free/dairy free/vegan!
Are your balsamic vinegars gluten free/dairy free/vegan/etc?
Just like olive oil balsamic vinegar is naturally free of the 8 most common food allergens. The only balsamic vinegar we have that contains a common allergen is our Black Garlic Tamari Soy Balsamic Vinegar. It is made with tamari (a high quality soy sauce) which is gluten free but not soy free.
Why are your balsamic vinegars so thick? Is there additives or extra sugar?
What makes balsamic vinegar different from wine vinegar is the use of grape must (cooked down grape juice). The higher the concentration of grape must the thicker and sweet the balsamic vinegar is. The majority of our balsamic vinegars have 80% grape must. All sugar in the balsamic is natural sugar found in the grapes.
How long are you balsamic vinegars aged for?
Due to the aging process old and new balsamic vinegar is continually mixed together and aged in batches so you can not put an exact age on a balsamic vinegar only an age range. Our Barrel Aged Balsamic Vinegar is aged up to 10 years and our Dark Balsamic Vinegar of Modena is aged a minimum of 3 months.
Other Supporting Products
Why is my infused sea salt clumping/hard?
Our infused sea salts do not contain anti-caking or anti-clumping agents and contain natural moisture from the infusion process. If exposed to high humid climates or left exposed to the air they will clump together or become hard. This does not mean they are bad! Simply break them up with a spoon. We recommend keeping them tightly enclosed in their jar with the gel moisture packed that comes inside the jar.
I have a salt/spice sampler and one of the pod lids is stuck- help!
Every once in a while there's a pod used in the Infused Sea Salt Sampler, World Spice Sampler, and Sea Salt Flavor Flight can be difficult to open- unless you can find someone with a strong grip- reach out to us at email@example.com or call 406-587-4246 and we are happy to send a replacement pod!
What allergens are present in your facility?
Our warehouse and manufacturing staff is committed to maintaining a clean and safe environment to manufacture our products. Our facility manufactures products with dairy, soy, and tree nuts. We run separate lines and use separate tools for each of these processes to minimize cross contamination. After each item with an allergen is manufactured the area is clean, sanitized, and swabbed for the presence of allergens. Please reach out to firstname.lastname@example.org or call 406-587-4246 for further allergen information.
Where is Olivelle located?
Our flag ship brick-and-mortar retail store is located in Bozeman, MT, our products are made at our manufacturing and wholesale warehouse located in Bozeman too. We are proud to be locally owned and operated small business!
What are your business hours?
Olivelle Warehouse is where we fulfill online orders and wholesale orders. The normal business hours for our warehouse is Monday-Thursday 8am-4pm (MST) and Friday 8am-Noon (MST).
The normal business hours for the retail store located in Bozeman, MT is Monday-Saturday 11am-7pm and Sundays 11am-5pm (MST).
Can I only buy Olivelle in Bozeman, MT?
Nope! Olivelle distributes product to over 90 exclusive on-tap stores nationwide as well as one internationally in Oslo, Norway. Use our store locator to find a store near you. Can't shop at one of the locations that carries Olivelle? No worries - shop online at www.olivelle.com.
Is Olivelle a franchise?
No! We are not a franchise, we simply set up other stores with our On-Tap oil and vinegar concept and product. Every retailer who carries Olivelle is independently owned and operated.